Privacy Policy

This policy was last updated on 20th November, 2021.

Teen Yoga is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised experience.

We have published this notice to help you understand:

  • how and why Teen Yoga collect information from you
  • who Teen Yoga share your information with, why and on what basis
  • what your rights are

If we make changes to this notice we will update you on our website and by sending you an email notification. You will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Teen Yoga Foundation is the data controller of the information you provide. Teen Yoga Foundation is a charity registered in England and Wales (registered number 1165236).

Should you have any questions about this policy please write to us at info@teenyoga.com

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Our Channels”Includes: Online channels: https://teenyoga.com
“Our Site”Refers to https://teenyoga.com
“Personal Data”means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via any of our channels. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”);
“We, Us, Our”means Teen Yoga Foundation, UK registered charity no1165236, registered address is Redhill House, Red Hill, Camerton, Bath BA2 0NY , UK.

 When do we collect your personal data?

  • When you apply for a course with us
  • When you register for our newsletter

What data do we collect and how do we use it?

Data Protection says that we are allowed to collect and use your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons:

  • Contract – your personal information is processed in order to fulfil a contractual arrangement e.g. to place an order or book a class.
  • Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
  • Legitimate Interests – this means the interests of Teen Yoga in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way
  • Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.
What we storeOur Reasons (Legal Basis)What we use the data for
Name, date of birth, email, telephone number, addressFulfilling a contractWe need this information as a minimum in order to process your orders and bookings
Email, address and telephone numberConsent (email only)Supplying you with email Marketing communications that you have opted into to keep you informed of special offers, promotions and new events.
 Legitimate Interests1) Reminders and Schedule Changes: Notifying you of changes to classes that you’ve already booked such as cancellations, teacher substitutes, style changes or waitlist changes.
2) Enhancements to our services: Such as changes to pricing and schedules or new services
3) Satisfaction surveys: In order to improve our service to you we’ll send you a short satisfaction survey after the sooner of your third visit or 30 days after your first visit. We’ll also send you a short satisfaction survey if you cancel a membership with us. These emails are sent by a third party called Listen360 and you can opt-out of these emails at any time by clicking the unsubscribe link at the bottom of any email from Listen360. We may also contact you to discuss feedback or complaints.
Fulfilling a contractSending you payment invoices by email
Gender,
How you heard about Teen Yoga
Legitimate interestPersonalising and tailoring your experience with Teen Yoga. Developing products and services, that attract and retain customers. Improving customer interaction with our sites.
   

Third party services and how we share your data

We contract with third parties to supply products and services to you on Our behalf. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

We use the following third party data processors who are based outside the EU, but who are protected by the Privacy Shield, which allows them to store EU data on US soil with the GDPR.

MailChimp – We use MailChimp to send communications and store your sign-up/opt-in data for all promotional emails. Your data is stored safely and securely and will not be shared with any third party directly from MailChimp. You can opt-out of these emails at any time by clicking the unsubscribe link at the bottom of every email 

Where do we store your data?

Your data will be stored in the UK, and data with third party service providers, MailChimp to store EU data on US soil with the GDPR.

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under ‘What data do we collect and how do we use it’.

  • the law requires us to hold your personal information for a longer period, or delete it sooner;
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
  • in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Your rights

You have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

right to access – You have the right to request information about the personal data we hold on you at any time.

right to portability – Whenever We process your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

right to rectification – You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed. If you have Teen Yoga or Mind Body account you can edit your personal data under your account and membership pages.

right to erasure – You have the right to erase any personal data processed by Us at any time except for the following situations:

  • you have an ongoing matter with Customer Service
  • you have an unsettled debt with Us, regardless of the payment method
  • if you are suspected or have misused our services within the last four years
  • your debt has been sold to a third party within the last three years or one year for deceased customers
  • if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible
  • in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Your right to object to processing based on legitimate interest

You have the right to object to processing of your personal data that is based on Our legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

If you have any cause for complaint about Our use of your personal data, please contact Us at privacy@teenyoga.co.uk in the first instance in order that we can investigate thoroughly. Should you find the response unsatisfactory, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office, by calling 0303 123 1113.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

Children’s Privacy  

Our Service also addresses Teenyoga Ambassadors, who may be between 14 and 18 year of age.

We ask permission from parents before we store data of under 18s for the purpose of keeping in touch with them for further courses. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from all our servers.

Shopping Basket
Scroll to Top